{"id":14371,"date":"2026-03-27T12:00:00","date_gmt":"2026-03-27T11:00:00","guid":{"rendered":"https:\/\/grid.gg\/?p=14371"},"modified":"2026-03-26T19:25:52","modified_gmt":"2026-03-26T18:25:52","slug":"mtt-felipe-yamagutt-support-manager","status":"publish","type":"post","link":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/","title":{"rendered":"Meet The Team &#8211; Felipe Yamagutt, Support Manager"},"content":{"rendered":"\n<p><br>Felipe Yamagutt, GRID\u2019s Support Manager, brings a calm, hands-on approach to one of the most fast-paced areas of esports. In this conversation, he shares how leading a global team across time zones, simplifying complex processes, and knowing when to step back instead of stepping in are key to building support that partners can truly rely on.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>You\u2019ve built your career in customer support across different countries and cultures, from Brazil to Europe, before joining GRID as a Support Manager. What made this role the right next step for you, and what excited you most about leading a support team here?<\/strong><\/h4>\n\n\n\n<p>I didn\u2019t plan a career in support, but I ended up staying in it because I like helping people and understanding how things actually work behind the scenes.<\/p>\n\n\n\n<p>I spent a few years in iGaming before, where things move fast, expectations are high, and there\u2019s little room for delays or uncertainty. That shapes how you see support. It\u2019s less about answering people and more about reliability and trust.<\/p>\n\n\n\n<p>So when I saw GRID, it felt familiar in that sense, just in a different context. Same kind of pressure, same need to coordinate between different sides, just applied to esports data instead.<\/p>\n\n\n\n<p>Also, the remote and international setup was something I was already used to, so it wasn\u2019t a big shift for me.<\/p>\n\n\n\n<p>It felt like a natural continuation of what I was already doing, but with more space to take ownership and shape things.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>As Support Manager, you\u2019re responsible for both the team and the experience delivered to partners across 24\/7 operations. For people who don\u2019t see that side of the business, what does your role actually involve on a day-to-day basis?<\/strong><\/h4>\n\n\n\n<p>It changes a lot depending on what\u2019s going on.<\/p>\n\n\n\n<p>When things are busy, it\u2019s very operational. Following tournaments, dealing with issues as they happen, coordinating between teams, and making sure partners are not left guessing.<\/p>\n\n\n\n<p>When things are calmer, I try to step back a bit and look at patterns. Where we\u2019re reacting too late, where things are unclear, where we\u2019re depending too much on specific people.<\/p>\n\n\n\n<p>So it\u2019s a mix of being inside the operation and then trying to make it run a bit better over time.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Managing a global support team means balancing performance, well-being, and constant availability during live tournaments. What have you learned about building a team culture that stays effective, even when everyone is working across different time zones and pressures?<\/strong><\/h4>\n\n\n\n<p>The main challenge is that you\u2019re not there for most of what happens.<\/p>\n\n\n\n<p>People are working different shifts, picking things up mid-way, dealing with situations you didn\u2019t see from the start. If things are not clear, it creates friction very quickly.<\/p>\n\n\n\n<p>For me, it\u2019s more about making things easy to follow. Clear handovers, simple communication, and making sure people don\u2019t have to guess too much.<\/p>\n\n\n\n<p>If the next person can pick something up without confusion, the team works.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>You\u2019ve gone from hands-on customer support to managing and developing others. For someone who wants to grow into a leadership role, what mindset shift or skill made the biggest difference in your own transition?<\/strong><\/h4>\n\n\n\n<p>For me the biggest change was stepping away from doing things myself.<\/p>\n\n\n\n<p>I used to jump-in a lot, especially during incidents, because it\u2019s faster and you feel useful. But it also creates dependency, and over time everything starts going through you.<\/p>\n\n\n\n<p>So I had to get used to letting the team handle things, even if it\u2019s not exactly how I would do it, and focusing more on how they think and decide, not just on the outcome. That was probably the hardest part.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Your life story includes moving across continents, playing bass, and somehow turning everything into a spreadsheet. What\u2019s one part of your life outside of work that people at GRID would be most surprised to learn about?<\/strong><\/h4>\n\n\n\n<p>I\u2019ve been organizing music gatherings here in Valencia. It started very casually, just friends playing together, and now it\u2019s grown into an independent community.<\/p>\n\n\n\n<p>It\u2019s still pretty informal, but I like that. It\u2019s just people showing up, playing, and connecting.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Look out for the next edition of Meet the Team!<\/p>\n\n\n\n<p>If you are interested in learning more about GRID or current job openings, head to our&nbsp;<a href=\"https:\/\/grid.recruitee.com\/#\/\">career page<\/a>.<br>Follow us on&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/grid-esports\/\">Linkedin<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/twitter.com\/gridesports\">X<\/a>&nbsp;and stay up to date with all the news from GRID.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Felipe Yamagutt, GRID\u2019s Support Manager, brings a calm, hands-on approach to one of the most fast-paced areas of esports. In this conversation, he shares how leading a global team across time zones, simplifying complex processes, and knowing when to step back instead of stepping in are key to building support that partners can truly rely [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","footnotes":""},"categories":[10],"tags":[13,14],"class_list":["post-14371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","tag-inside-grid","tag-team"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Meet The Team - Felipe Yamagutt<\/title>\n<meta name=\"description\" content=\"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet The Team - Felipe Yamagutt\" \/>\n<meta property=\"og:description\" content=\"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"grid.gg\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-27T11:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"grid.gg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Meet The Team - Felipe Yamagutt\" \/>\n<meta name=\"twitter:description\" content=\"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png\" \/>\n<meta name=\"twitter:creator\" content=\"@gridesports\" \/>\n<meta name=\"twitter:site\" content=\"@gridesports\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"grid.gg\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/\"},\"author\":{\"name\":\"grid.gg\",\"@id\":\"https:\/\/grid.gg\/#\/schema\/person\/d1f30353e3b943eb1c993864c803b4b6\"},\"headline\":\"Meet The Team &#8211; Felipe Yamagutt, Support Manager\",\"datePublished\":\"2026-03-27T11:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/\"},\"wordCount\":761,\"publisher\":{\"@id\":\"https:\/\/grid.gg\/#organization\"},\"image\":{\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png\",\"keywords\":[\"Inside GRID\",\"Team\"],\"articleSection\":[\"People\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/\",\"url\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/\",\"name\":\"Meet The Team - Felipe Yamagutt\",\"isPartOf\":{\"@id\":\"https:\/\/grid.gg\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png\",\"datePublished\":\"2026-03-27T11:00:00+00:00\",\"description\":\"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.\",\"breadcrumb\":{\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage\",\"url\":\"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png\",\"contentUrl\":\"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png\",\"width\":3840,\"height\":2160},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/grid.gg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Meet The Team &#8211; Felipe Yamagutt, Support Manager\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/grid.gg\/#website\",\"url\":\"https:\/\/grid.gg\/\",\"name\":\"grid.gg\",\"description\":\"Unlock the potential of your in-game data with the 360 In-game Data Solutions for game publishers, tournament organizers, data consumers, and community on the GRID Data Platform.\",\"publisher\":{\"@id\":\"https:\/\/grid.gg\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/grid.gg\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/grid.gg\/#organization\",\"name\":\"grid.gg\",\"url\":\"https:\/\/grid.gg\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/grid.gg\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/grid.gg\/wp-content\/uploads\/2023\/07\/GRID-logo.png\",\"contentUrl\":\"https:\/\/grid.gg\/wp-content\/uploads\/2023\/07\/GRID-logo.png\",\"width\":255,\"height\":182,\"caption\":\"grid.gg\"},\"image\":{\"@id\":\"https:\/\/grid.gg\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/gridesports\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/grid.gg\/#\/schema\/person\/d1f30353e3b943eb1c993864c803b4b6\",\"name\":\"grid.gg\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/grid.gg\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1c4a8db7a8ea9a2b8dd8e250ef30b8e2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1c4a8db7a8ea9a2b8dd8e250ef30b8e2?s=96&d=mm&r=g\",\"caption\":\"grid.gg\"},\"sameAs\":[\"https:\/\/grid.gg\"],\"url\":\"https:\/\/grid.gg\/author\/lzgnpsaudd\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Meet The Team - Felipe Yamagutt","description":"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/","og_locale":"en_US","og_type":"article","og_title":"Meet The Team - Felipe Yamagutt","og_description":"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.","og_url":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/","og_site_name":"grid.gg","article_published_time":"2026-03-27T11:00:00+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom-1024x576.png","type":"image\/png"}],"author":"grid.gg","twitter_card":"summary_large_image","twitter_title":"Meet The Team - Felipe Yamagutt","twitter_description":"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.","twitter_image":"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png","twitter_creator":"@gridesports","twitter_site":"@gridesports","twitter_misc":{"Written by":"grid.gg"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#article","isPartOf":{"@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/"},"author":{"name":"grid.gg","@id":"https:\/\/grid.gg\/#\/schema\/person\/d1f30353e3b943eb1c993864c803b4b6"},"headline":"Meet The Team &#8211; Felipe Yamagutt, Support Manager","datePublished":"2026-03-27T11:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/"},"wordCount":761,"publisher":{"@id":"https:\/\/grid.gg\/#organization"},"image":{"@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage"},"thumbnailUrl":"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png","keywords":["Inside GRID","Team"],"articleSection":["People"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/","url":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/","name":"Meet The Team - Felipe Yamagutt","isPartOf":{"@id":"https:\/\/grid.gg\/#website"},"primaryImageOfPage":{"@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage"},"image":{"@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage"},"thumbnailUrl":"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png","datePublished":"2026-03-27T11:00:00+00:00","description":"Felipe Yamagutt, one of GRID\u2019s Support Managers, shares how he builds strong teams and keeps things running behind the scenes.","breadcrumb":{"@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#primaryimage","url":"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png","contentUrl":"https:\/\/grid.gg\/wp-content\/uploads\/2026\/03\/MKT-Felipe-Newsroom.png","width":3840,"height":2160},{"@type":"BreadcrumbList","@id":"https:\/\/grid.gg\/mtt-felipe-yamagutt-support-manager\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/grid.gg\/"},{"@type":"ListItem","position":2,"name":"Meet The Team &#8211; Felipe Yamagutt, Support Manager"}]},{"@type":"WebSite","@id":"https:\/\/grid.gg\/#website","url":"https:\/\/grid.gg\/","name":"grid.gg","description":"Unlock the potential of your in-game data with the 360 In-game Data Solutions for game publishers, tournament organizers, data consumers, and community on the GRID Data Platform.","publisher":{"@id":"https:\/\/grid.gg\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/grid.gg\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/grid.gg\/#organization","name":"grid.gg","url":"https:\/\/grid.gg\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/grid.gg\/#\/schema\/logo\/image\/","url":"https:\/\/grid.gg\/wp-content\/uploads\/2023\/07\/GRID-logo.png","contentUrl":"https:\/\/grid.gg\/wp-content\/uploads\/2023\/07\/GRID-logo.png","width":255,"height":182,"caption":"grid.gg"},"image":{"@id":"https:\/\/grid.gg\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/gridesports"]},{"@type":"Person","@id":"https:\/\/grid.gg\/#\/schema\/person\/d1f30353e3b943eb1c993864c803b4b6","name":"grid.gg","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/grid.gg\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1c4a8db7a8ea9a2b8dd8e250ef30b8e2?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1c4a8db7a8ea9a2b8dd8e250ef30b8e2?s=96&d=mm&r=g","caption":"grid.gg"},"sameAs":["https:\/\/grid.gg"],"url":"https:\/\/grid.gg\/author\/lzgnpsaudd\/"}]}},"_links":{"self":[{"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/posts\/14371"}],"collection":[{"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/comments?post=14371"}],"version-history":[{"count":5,"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/posts\/14371\/revisions"}],"predecessor-version":[{"id":14381,"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/posts\/14371\/revisions\/14381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/media\/14377"}],"wp:attachment":[{"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/media?parent=14371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/categories?post=14371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/grid.gg\/wp-json\/wp\/v2\/tags?post=14371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}